Contact Details: Snapper Lounge Media 203/268 Flinders St, Adelaide SA 5000 thetroyjones(at)icloud(dot)com
Terms & Conditions, Store Policy and Availability
Important: Your Order Confirmation Email Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Please note that changes can not be made once your order is shipped. If you are sending your package to somewhere other than the billing address, both addresses will appear on your Order Confirmation Email.
If you do not receive an Order Confirmation Email you may have entered an incorrect email address. Please email us and we will correct the email address and send you a copy of your order and your order number.
Order Cancellations All order cancellations must be emailed or sent in writing. Your order is considered current unless canceled in writing (via email) by either the customer or Snapper Lounge Media. Orders can not be canceled after they have been shipped.
Product Availability Snapper Lounge Media product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible.
Pricing All prices are listed in Australian Dollars and include 10% GST. Snapper Lounge Media reserves the right to change prices without notice. Orders that are shipped outside of Australia are GST exempt and the GST will be deducted from your order.
Cost of Shipping
Please see our Postage & Handling information for a full explanation of shipping costs and other information.
In rare cases the correct shipping costs may not show at the checkout. Snapper Lounge Media reserves the right to change the shipping costs of your order & will contact you to advise if there is any change to your shipping costs. In this case you will be asked to accept the charge before we ship your order. You or Snapper Lounge Media may choose to cancel your order if you do not accept the shipping charge.
Payment Credit Card: we accept Visa, Mastercard & corporate American Express credit cards only. Credit card transactions are processed through eWay, a highly respected and extremely secure payment gateway.
Currency We trade in Australian Dollars only.
International Orders: Snapper Lounge Media delivers to most countries Worldwide.
For those countries that are not listed at the checkout please e-mail us with your order and we will confirm payment and shipping cost.
Further Identification We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.
Return and Exchange Policy Snapper Lounge Media understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in any way unhappy with your purchase we will cheerfully return/exchange the item/s provided:
All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you have made a wrong decision.
The product(s) must be as new, ie: unused, unworn, unwashed, undamaged, unsoiled and in their original packaging and/or tags attached.
email us with the following details at hand: Your Name, Invoice Number, Product Name, Reason for Return and Request for replacement, exchange, credit or refund.
You will then be given a Return Authorisation Number (R.A.N.) to be written on the outside of the returned package.
Post the product(s) to the following address: Being Dad R.A.N. xxx PO Box 1439 Strawberry Hills NSW 1450
Please note: Postage/shipping and handling of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the customer with the customer responsible for any return shipping costs.
It is suggested that you send your return package by receipted post or express post, as Snapper Lounge Media cannot be held responsible for any product lost/damaged in transit.
If you have requested a refund, a credit will be issued via the same payment method used within 7 days of receipt of returned goods, provided the R.A.N. (Return Authorisation Number) is clearly marked on the package.
Please note that refunds, exchanges or credits can not be given for special order or custom made items (unless deemed faulty).
If exchanging the item you may select an alternative product, however if the replacement item is priced higher than the item exchanged you will be required to pay for the difference.
We charge a minimum shipping charge when replacing goods (unless faulty, please read below).
Exceptions to Returnable Products Products offered on Sale are not returnable unless faulty. This type of sale is considered final. From time to time some products may be offered at a discounted price due to slight damaged or a small fault, this will be detailed on the product page. These items are also not returnable and the sale is considered final.
Missing Item, Damaged in Transit Please ensure you open your parcel, check all items are included and are undamaged, and any electrical items or battery operated items are working and in good order on receipt. Claims for missing or damaged items can not be accepted after 7 days of receipt.
Products Deemed Faulty Snapper Lounge Media prides itself on quality control and checks all products to the best of its ability before sending them out.
If however you believe you have a product that is faulty, please call or email us as soon as possible during business hours, with your purchase details and to obtain a Return Authorisation Number (RAN) (for internal tracking purposes). Often problems can be resolved immediately. In some cases you may be directed to the manufacturers service department or to email us a photograph of the damaged goods.
Refunds for Original Shipping Costs on Faulty Items - Original shipping costs will be refunded on products deemed faulty, but only if purchased within three months of being reported faulty. If you purchased more than one item in any single shipment, only the difference in costs of shipping the faulty item will be refunded. Shipping costs on items sent outside Australia are not refundable.
Note that Snapper Lounge Media makes no warranties or representations of any kind for the products being offered. Any warranties made are by the manufacturers themselves. Normal warranty periods apply and vary depending on the individual product.
Packages Damaged in Transit Snapper Lounge Media takes great care when packaging your order and rarely have our packages been damaged in transit. In the unfortunate case that your order does get damaged please email us with a description of the damage and, if possible a photograph of the damaged goods. Also please note the following: -
International deliveries All our international parcels are insured. In the unfortunate case that your order does get damaged please email us with a description of the damage and, if possible a photograph of the damaged goods.
Promotional Emails By placing an order with Snapper Lounge Media or Being Dad you authorise us to send you our promotional emails, exclusive sale offers and new product updates from time to time. If you do not wish to receive our promotional emails, please email us with the title 'unsubscribe' in the subject line.
Refusal to supply services or products Snapper Lounge Media reserves the right to refuse or discontinue supply or services of any products without notice to persons who are deemed to engage in conduct or activities that Snapper Lounge Media believes violates any of the afore-mentioned terms and conditions.
The Being Dad website is secure and is located within a secure server environment which utilises SSL (Secure Sockets Layer).
Snapper Lounge Media uses secure servers to protect your personal information, including your name, address, and credit card information. Snapper Lounge Media uses the Stronghold secure server, currently the second best-selling secure server software, and in our opinion, the best product technically. It supports industry-standard 128-bit SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. For added security, we also encrypt the credit card number when it is stored on disk and it is securely deleted after 30 days.